Privacy

Stoop shows official NYC housing complaints for any building. You can use it without an account. This page explains what we collect when you do, and what we don't.

What we collect

• Pages you visit and what you click on Stoop: which pages and buildings you view, searches where you pick a result or find nothing, shares, and clicks on the Supabase and Sodabase badges. We use this to understand which buildings and features matter to people.
• A daily visitor count without cookies. To count unique visitors per day, we combine your IP address and browser type with a random key that changes every day and is then deleted. We store only the result, never your IP address, and we can't recognize you from one day to the next.
• General context: the site that linked you here, campaign tags in the link (like utm_source), your device type (phone, tablet or computer), and the approximate city, region and country our host derives from your connection.
• If you sign in: your email address (or a guest account with no email), the buildings you watch, and your activity on Stoop linked to your account. Watching a building creates alerts for you when complaints there are filed or closed.
• Error reports: when something breaks, we send technical details (the page, the error, your browser) to Sentry. These reports exclude cookies, your email, request headers and query strings.

What we don't do

• No advertising, ad trackers or third-party analytics pixels.
• No tracking cookies. The only cookies keep you signed in.
• We don't sell or rent your information, or send it to data brokers.

Who can see it

Your activity and email are visible only to Stoop's administrators, who use them to run and improve Stoop and may email you about it. Your watchlist is private. Neighbor reports are currently turned off; reports posted earlier aren't shown.

Service providers that process data for us: Supabase (database and sign-in), Vercel (hosting), Sentry (error reports) and Sodabase (read-only data-quality checks on the database).

How long we keep it

• Daily visitor keys: deleted the next day.
• Search text: removed after 90 days.
• Page views and clicks: deleted after about 13 months.
• Account data: until you ask us to delete your account.

Your choices

To see or delete your data, or to stop emails, contact us through an issue on our GitHub. Deleting your account removes your email, watchlist and alerts, and unlinks your past activity from you.

The housing data

Complaint data comes from the NYC Department of Housing Preservation and Development through NYC Open Data. It is public. Apartment numbers appear as the city publishes them. See Data health for how fresh it is.

Stoop isn't affiliated with the City of New York. Questions about this policy: an issue on our GitHub.